Reviews

Jeremy did a great job handling the entire repair process- from processing the vehicle when it was towed in, procuring the parts, the repair, and the payment.

Great customer service always !!

As soon as I hit 2 years of owning my car, every time I take my car in to be serviced something goes wrong within 2 days. I had brand new tires put on my car (somewhere else) and took my car in for an oil change. 2 days later my AC went out. I took it there to be fixed under my warranty and it sat there for 4 days. I was then called and told that they suggest I get new tires because they were "worn". They were 6 days old and it had been sitting on their lot for 4 of those days. This last time I took it for an oil change, my battery died the next day. I dropped it off at 1045 (appt at 11), they called me 20 minutes before closing to tell me my car was ready (at 3). When I went to crank it, it didn't crank right away. There was absolutely nothing wrong with it before taking it for an oil change. The next day I drove it to get it washed and it wouldn't crank after vacuuming it out. I had to call someone to come help me get jumped off and immediately drove it to have my battery checked (somewhere else). I was telling them my story and they said, "Did you buy it and take it to Andean Chevrolet?" I said, "How did you know?" and they began to inform me of how they have A LOT of people that have told them similar stories. It's sucks because the people that work there, that you deal with up front, are very nice. I won't be having anything else done there that isn't needed under my warranties and I most CERTAINLY will not be buying another vehicle from them. When you spend tons of money on a car, you'd think they would want to keep your business (currently looking for my husband a truck). We will be taking our business elsewhere.

I didn't have an appt went early at 7:30 am and they still was very accommodating. Very friendly and pleasant

Sharon is a great asset to your service division. Kudos to her!

Ex

You rock!

Dave Lawthorne in Service and as many as 5 other employees of Andean went above and beyond to ensure that I was taken care of, comfortable and happy. One of the guys (didn't get his name) also drove me to the store while my car was out of commission which I thought was astounding customer service. This was my first Service experience at Andean, but I will certainly continue getting my car serviced at Andean. Consider me a customer for life.

Service Advisor Chris Hamner was extremely help with not only the timing to get service performed but asked questions that were clear and concise.

Service was provided in an extremely timely and courteous manner.